Orders cannot be cancelled

The Customer may not cancel or vary an order once it has been placed. For more details see our Terms and Conditions page.

 

Stock Unavailable

If you place an order for a product that becomes unavailable, or there is a delay in delivery, we will contact you via email or phone within 2 business days to advise you of the options available to you. You may wait until the product is available, replace the product with a substitute product (the order total will be confirmed and adjusted), or cancel your order and receive a refund. Where you would like to purchase an out of stock product, please email us and we will contact you as soon as it is available again.

 

Refunds

We do not provide a refund until we have received the product back.

If you have any questions please contact us.

 

Methods of Payment:

Online we accept the following Credit Cards:

  • Visa
  • Mastercard

We do not accept the following for online payments:

  • EFTPOS
  • International Debit Cards
  • Paypal

Bank Deposit:

Bank: ??? Bank

Account Name: Carevets Business Solutions Limited

Account Number: *****-*******-**

Reference: Please use your order number as otherwise we will not know who has paid us.

Please notify us after you made your payment through the bank deposit, so that we know you have paid us. We will start processing your order only after we have received the payment.

Please contact us with any other enquiries.