As you will have heard, New Zealand is under COVID-19 Alert Level 4 from 11:59pm Wednesday 25th March 2020.  This will be for a minimum period of 4 weeks.

Are We Still Operating?

Yes. As Veterinary Clinics we are considered an essential service for the health and welfare of your pets. However, we will not be open as normal. Our clinics will be moving to a closed clinic environment for the period of time they remain within Alert Level 4.

What is a Closed Clinic Environment?

For us to be able to provide consultations, surgeries, emergency care, prescriptions, food and more for your pets it is critical for us to stay open. To achieve this we need your support. For any planned consultations, surgical admissions or cattery admissions we will require all clients to stay in their vehicle upon arriving at the clinic. We ask that you then call the clinic to alert them of your arrival where one of our staff will come to collect your pet. Your Veterinarian will speak with you over the phone for extra history or treatment plans and your pet will be returned back to you (or picked up later in the day for surgical cases).

What Can You Do?

Please help us to keep you and our staff all safe and well. If you need to see us, please call ahead with as much information as possible. If we can assist you remotely with advice on smaller issues, we will do so. We will still be able to fill prescriptions – both food and medication – but please let us know ahead of time. We will do our best to work with you and your needs as they arise.

Please – if you are at all unwell do not come to the clinic. Have someone else bring your pet in to see us.

Are Our Pets Safe from COVID-19?

You may be wondering how dangerous this may be for pets and whether they can catch & transmit the virus. The situation is rapidly changing however at the time of this email the CDC has issued advisories saying there is no evidence that companion animals can spread the virus. It is sensible however to practice good hygiene when you interact with any animals, whether your own or those you may encounter elsewhere.

As Veterinarians, animal health is our top priority. If you are concerned about the health of your pet in any way, please contact your nearest CareVets clinic.

Supply Chain – Will We Run Out?

Our main suppliers & couriers will continue to deliver orders to our clinics throughout Alert Level 4 lockdown. There are no immediate supply concerns, however, we have seen some delays in the supply chain. With enough notice, we should be able to fill your prescriptions and orders. We will continue to monitor this situation.

Thank You

This is an incredible situation all of us find ourselves in. Please be kind to our staff who will continue to work through this raised Alert Level to help ensure your pets stay happy and healthy.

Once again, thank you for your own efforts in helping us and all other New Zealanders prevent the spread of COVID-19 any further. We will get through this!

If you have any queries regarding your pets or our services during this time, please get in touch with your local CareVets clinic.

Yours faithfully
Nick Cooper, CEO


At CareVets we care

Our staff at CareVets understand the unique bond between you and your pet and we’re committed to providing the very best care, advice and products. This leaves you with plenty of time to spend playing with and loving them.

Our aim is to provide the best possible care and advice for any pets health and well being along with providing premium cat and dog foods such as Hill’s Science Diet, Royal Canin and K9 Natural to keep them in top condition. Here you can also find information on everything from dental care to puppy preschool, plus online advice from a Veterinarian. We also make it easy for you to find the nearest CareVets vet clinic in your area.

Have a look around our site and learn about our business, our people and our love of animals.

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